Contact Us

 

Not sure who to contact? If you don’t see the information you need, you can always reach us at info@bossfightstudio.com

Orders and Returns

For general inquiries about orders, shipping, and returns, contact us at Bossfightwebstore@bossfightstudio.com. For more information see our order and return policies. 

Order and Return Policies

My order was missing something or a figure has damaged parts. Help!

Our packaging is meant to protect the toy and we do our best to ship all items as safely as possible. But accidents happen, and if your product arrives damaged we are happy to remedy any problems with the toy itself. Please understand that we cannot replace cards or boxes that were damaged during shipping.

If I don’t love my toy, can I return it? 

We’re happy to accept undamaged, unopened returns within 30 days of purchase with a valid receipt. We cannot accept opened items unless they are defective. Please note that there is a 20% restocking fee for returned items.

I pre-ordered a product that I no longer want. Can I cancel my order before it arrives? 

When you pre-order products you receive a discounted price. Your pre-order also helps us manage production numbers and costs, and is important to this process. For this reason there is a 10% fee for cancelled pre-orders.

My address has changed. How do I change it in your system? 

To change your address, log into your Boss Fight Studio Shop account and update your contact information. This will ensure we have your new address for future orders. If you have outstanding orders and must change your address immediately, please email us with your order number and address change at
bossfightwebstore@bossfightshop.com

My package was lost during shipping. 

Once products leave our warehouse the shipping company becomes responsible for delivery, and you will need to contact that company for more information about your package. We are not able to replace items lost in transit or stolen from their delivery location. We suggest using Priority Shipping which provides $50 of insurance per package. If you are concerned about a package being stolen, you can request that a signature is required for delivery by emailing bossfightwebstore@bossfightstudio.com.

According to my tracking number my package hasn’t moved.

It can take up to 3 business days for your package to leave our warehouse. During this time your tracking information will not change, so please check back.

If your tracking number is not working after 3 days, please contact your delivery carrier for help tracking your package. We are not involved in the tracking process and will not be able to provide this information.

Distributors and Retailers

In addition to selling our products online at our store, Boss Fight Studio works with a select group of vendors. For more information, see below about working with BFS.

 

 

 

 

 

Work With BFS

Through special arrangements with some of our favorite vendors and retailers, Boss Fight Studio is proud to offer exclusive product only available at those retailers and for select times.

These figures are an exciting evolution of the Vitruvian H.A.C.K.S story line and in many cases fill specific roles in the timeline. These exclusives generate high demand and sell out quickly, so don’t miss your chance to snap them up when they’re available.

If you are a distributor or retailer of high-quality toys and or collectibles, we would love to hear from you. Send us a message at info@bossfightstudio.com and someone from our team will contact you.

Press Inquiries

We make an effort to share resources for the press here on our website. You will find our latest press kit available to download below. 

Press Information

Our press kit, available to download here, will include information about any events Boss Fight Studio is attending. For more information we welcome you to contact us at press@bossfightstudio.com.

Toy Fair Convention, New York City, NY, February 17, 2020 – Boss Fight Studio, creator of the fan-favorite highly articulated figures announces their latest figure, Frankie the Unicorn! The latest edition to the Mighty Steeds line of horses from Boss Fight is colorful, filled with personality, and meant for play. Featuring multiple articulation-points, Frankie allows fans to find their creativity in multiple poses. Read More

 

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